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Privacy Policy

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Dash by the River Cafe

Effective Date: 01/04/2026

Dash by the River Cafe (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Payment details (processed securely via third-party providers like Square)

  • Order and booking details

  • Any information you provide when contacting us or making enquiries

We do not collect sensitive personal information unless required and with your consent.
 

2. How We Collect Information

We collect information when you:

  • Place an order or make a purchase

  • Contact us via phone, email, or social media

  • Make a booking or enquiry

  • Visit our website (via cookies and analytics tools)
     

3. Why We Collect Your Information

We collect and use your information to:

  • Process orders and payments

  • Manage bookings and customer enquiries

  • Improve our services and customer experience

  • Send updates or respond to requests

  • Comply with legal and regulatory obligations

If you don’t provide required information, we may not be able to serve you properly.
 

4. Payments & Third-Party Services

We use trusted third-party services such as Square to process payments.

These providers handle your payment details securely under their own privacy policies. We do not store your full card details.
 

5. Cookies & Website Data

Our website may use cookies and analytics tools to:

  • Understand website traffic

  • Improve user experience

  • Track basic usage data

You can disable cookies in your browser settings if you prefer.
 

6. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment processors (e.g., Square)

  • IT and website service providers

  • Legal or regulatory authorities (if required by law)
     

7. Data Security

We take reasonable steps to protect your information from:

  • Misuse

  • Loss

  • Unauthorised access

However, no system is 100% secure. You accept this risk when using our services.

8. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request correction if it is inaccurate

To do so, contact us using the details below.

9. Marketing Communications

We will only send you marketing messages if:

  • You have given consent, or

  • It is permitted under law

You can opt out at any time.

10. Contact Us

If you have any questions or concerns about this policy, contact:

Dash by the River Cafe
Unit 1, 3391 Warburton Hwy, Warburton VIC 3799
Email: dashbytherivercafe@gmail.com
Phone: 03 5904 0068

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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