Terms & Conditions

Terms & Conditions

Dash by the River Cafe

Effective Date: 01/04/2026

By visiting, ordering from, or using services provided by Dash by the River Cafe (“we”, “our”, “us”), you agree to the following Terms & Conditions.

1. General

• These Terms apply to all customers, whether dining in, takeaway, or online orders.

• We reserve the right to update these Terms at any time without prior notice.
   

2. Orders & Payments

• All orders must be paid in full at the time of purchase unless otherwise agreed.

• We accept payment via cash, EFTPOS, and third-party providers such as Square.

• Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

• We reserve the right to refuse or cancel any order if necessary (e.g., suspected fraud or system errors).
   

3. Menu & Availability

• Menu items and prices are subject to change without notice.

• Availability of items is not guaranteed.

• We reserve the right to substitute ingredients where necessary.
   

4. Allergies & Dietary Requirements

• We take care in preparing food, but we cannot guarantee a completely allergen-free environment.

• Customers must inform us of any allergies or dietary requirements before ordering.

• We are not liable for any adverse reactions where this information was not clearly provided.
   

5. Bookings & Reservations

• Bookings may be required for larger groups.

• We reserve the right to limit seating times during busy periods.

• Late arrivals may result in cancellation of the booking.
   

6. Cancellations & Refunds

This is where most businesses lose money—pay attention.

• Change-of-mind refunds are not provided once food or beverages have been prepared.

• Refunds or replacements may be offered if:

  • The order is incorrect, or

  • The product is faulty or not of acceptable quality

• For bookings or pre-orders:

  • We may require notice for cancellations

  • Late cancellations or no-shows may result in charges

All refunds are handled in accordance with Australian Consumer Law.
 

7. Customer Conduct

• Customers must behave respectfully towards staff and other guests.

• We reserve the right to refuse service or ask customers to leave if behaviour is:

  • Abusive

  • Threatening

  • Disruptive

No exceptions here—protect your staff.
 

8. Liability

• To the maximum extent permitted by law, we are not liable for:

  • Indirect or consequential loss

  • Delays outside our control

  • Loss of personal belongings

• Nothing in these Terms excludes your rights under Australian Consumer Law.
   

9. Website & Online Use

• Information on our website is provided as general information only.

• We do not guarantee that the website will always be available or error-free.
   

10. Intellectual Property

• All content (logo, menu, branding) belongs to Dash by the River Cafe.

• You may not copy or use our content without permission.
   

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.
 

12. Contact

Dash by the River Cafe
Unit 1, 3391 Warburton Hwy, Warburton VIC 3799
Email: dashbytherivercafe@gmail.com
Phone: 03 5904 0068